Yes, they are. Every illustration limited by the number of prints is considered an original. Each purchased print comes with a certificate of authenticity issued by HDLU (Croatian Association of Visual Artists in Zagreb), which confirms the work’s authenticity and authorship. The certificate also includes the number of the print within the edition.
No, once an edition is sold out and produced, it cannot be reprinted. This ensures the work retains its value and originality. However, we do offer the option of commissioning a custom-made piece tailored to the client’s preferred theme and motifs. Read more in the following question.
Custom illustrations are created based on the client’s specific wishes. You can express your preferences regarding color schemes, themes, dimensions, orientation, and any other important elements. The price varies depending on the size, chosen technique, and intended use.
To begin the process, send us an email at colorwebshop@gmail.com with the subject line: “custom artwork inquiry.”
Commissions can be completed relatively quickly, but we kindly ask that you contact us at least two weeks before your desired delivery date (so no one is stressed out!).
After your initial inquiry, we’ll send you a short questionnaire about deadlines, technique, dimensions, and the space the work is intended for. Once we receive your completed questionnaire, we’ll get back to you with further instructions, including payment and pickup details.
Absolutely! We’re open to adjusting formats and encourage you to contact us with your requests for non-standard sizes at colorwebshop@gmail.com.
Please use the subject line “custom artwork inquiry.”
We’re currently in the process of setting up a physical sales location, so for now, the only option is to order through the webshop.
If you’re a visual person and feel it’s essential to see the work in person before buying (which we completely understand — we’re visual people too :)), feel free to contact us at zagrlizagreb@gmail.com to schedule a viewing.
Once our physical location opens, we’ll announce it via social media and our website — so stay tuned!
When emailing, please use the subject line “artwork viewing request” and specify which pieces you’re interested in so we can prepare accordingly.
Yes! Our goal is to gradually build an archive of illustrated Zagreb locations.
To help us better understand your preferences, we’d love to hear which parks and parts of the city evoke warmth and nostalgia for you.
Please send your suggestions to zagrlizagreb@gmail.com with the subject line “Zagrli Zagreb – location suggestion.”
Absolutely!
We are currently in the process of upgrading all our existing products and expanding the offer with brand new items. For now, we’re planning to introduce tote bags, t-shirts, notebooks, magnets, pencils, bookmarks, calendars, keychains, colouring books for children, and stickers.
We’ll also be regularly releasing different illustration series, each with its own unique theme, colour palette, and format.
That said, we always love hearing what our audience needs — every creative suggestion is more than welcome!
Feel free to share your wishes and product ideas with us at zagrlizagreb@gmail.com so we can better align our production with what truly matters to you.
Gift vouchers are a playful thing with us 🙂 We offer several types:
– Vouchers for a specific amount, set by us
– Vouchers for a specific amount, set by the buyer
– Vouchers that grant a discount on a purchase
– Personalized vouchers with your own message and chosen value
We love gifting! Occasionally, we include gift vouchers with purchases.
If you’d like to order a personalized voucher for someone else, just send us an email at colorwebshop@gmail.com.
Of course — that’s the whole idea! 🙂
Mistakes happen 🙂 Just send us an email at colorwebshop@gmail.com explaining the error, and we’ll fix it as soon as possible.
Yes, but please contact us as soon as possible to avoid the order being shipped.
Yes, but again — the sooner, the better to prevent the package from being packed and shipped.
Once your order is ready for shipment, you’ll receive a notification from the courier service with a tracking number.
Check your spam folder too — sometimes emails wander off.
If you’ve placed an order but haven’t received a confirmation email, it’s possible that the email address was entered incorrectly, or there was a technical issue. Please verify your info and contact us if everything seems correct: colorwebshop@gmail.com.
After placing your order, you’ll see an on-screen confirmation, followed by a confirmation email sent to the address you provided.
The email will include order details, pricing, and an estimated delivery time.
If you don’t receive it, check the previous section for possible solutions.
This confirmation is automatically generated once your order is completed.
If you don’t receive it, please check:
If your package hasn’t arrived, please double-check that you provided accurate shipping details and completed the payment.
If so, email us and we’ll check the status right away. It’s rare, but packages do occasionally get lost.
If the package isn’t collected during the first delivery attempt, it will be returned to us. We can resend it — no problem! However, you will be responsible for covering the second delivery cost.
We ship via GLS. All prints are packaged in sturdy cardboard boxes and protected with bubble wrap.
When your order is ready, GLS will send you an email with an estimated delivery date.
We ship your order as quickly as possible. Standard delivery time is 3–7 business days, but we always try to be faster.
Shipping is free for orders over €40. For orders under €40, the delivery fee is €5.
If you’d like to return a product, please send it back in undamaged condition to:
Nikolina Žabčić
Pavla Hatza Street 27
10000 Zagreb
Croatia
Yes, unless the product was damaged upon arrival.
No, you don’t need to return damaged goods. Just email us at colorwebshop@gmail.com with a photo of the damage, and we’ll arrange a replacement.
We sincerely apologize! Mistakes happen. Please contact us, and we’ll send the correct product as quickly as possible — at our expense, of course.
Refunds are processed once we receive the returned item. We’ll then request your bank details to issue the refund.
We currently offer bank transfer via online banking. A proforma invoice with payment details will be automatically sent to your email.
Absolutely. Just let us know the size you have in mind, and we’ll work to adapt the piece to your needs! 🙂
We’d love that! We’re always open to new collaborations. Please email us at zagrlizagreb@gmail.com with your proposal, and we’ll get back to you as soon as we can.
It would bring us great joy! If you’d like to stock our products in your shop, please contact us at zagrlizagreb@gmail.com for details and arrangements.
Didn’t find your answer?
Feel free to reach out to us at colorwebshop@gmail.com — we’ll get back to you as soon as possible